Refund policy
Refunds & Returns
You are able to return any goods, except for Ester &Erik candles and made to order non-stock items, for whatever reason, by notifying us within 14 days of receiving your goods, save for the specific items detailed below. You must return the goods to us, unused and in a re-saleable condition, within 14 days of notifying us. Any items that are returned with any kind of damage may result in a charge being made and a reasonable amount may be taken from the refund to compensate this. If items are not returned within the 14 days we allow, your return may not be accepted and will be returned to you, or a restocking charge of 25% of the returned product value will be levied.
Damages & Issues
If the goods we deliver are not what you ordered, or the delivery is of an incorrect quantity, we ask for goods to be examined as soon as reasonably possible after delivery and if possible you notify us of the problem via the Contact Form on the website within 7 working days. Any damaged parcels or products received must be notified to us by email complete with covering images immediately upon receipt of your order. If signed for, this must be noted with the couriers. Failure to do this may affect your refund amount.
Made-To-Order Items
Some furniture, lighting and rugs are non-returnable because they are made-to-order. These items are noted as such on the product pages.
Candles
Returns Policy Ester & Erik Candles
Our Ester & Erik candles are cut from the frame for each order. This means we are unfortunately unable to accept returns or exchanges for candle orders.
If your candles arrive damaged please report this upon delivery and send us an image of the issue so we can take the appropriate steps.
Jewellery
We do not accept returns of any earrings for Health and Safety reasons.
Wallpaper
Due to batch variation we generally do not hold stock of wallpapers. Orders are placed individually per customer. Please ensure you have calculated your area correctly and ordered the correct amount of rolls as they are non – refundable and non – returnable unless faulty. If faulty or damaged on receipt please see our “after delivery section” on how to contact us.
To start a return, you can contact us at [email protected]. If your return is accepted, we'll send instructions on how and where to send your package. Items sent back to us without first requesting a return will possibly not be accepted and returned to you.
You can always contact us for any return question at [email protected].
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.